Data deletion

• Ryvo customers: businesses that contract the platform and connect their own accounts, including their WhatsApp Business account.
• People who signed in with Facebook: those who authorized the Ryvo app to access their business assets on Meta.
• End users: people who spoke with the agent of a Ryvo customer. For these cases, see section V.

When a customer connects their WhatsApp Business account to Ryvo through Meta's signup flow, Ryvo receives and stores only what is necessary to operate the service:

Ryvo does not collect the personal Facebook profile, the friends list, or any content outside the business assets the customer explicitly authorizes.

Write to team@ryvo.so with the subject Data deletion and include:

1. Full name of the requester and of the company, if applicable.
2. Email address or phone number used to register the account in Ryvo.
3. If the request relates to WhatsApp, the connected business phone number.
4. What you want deleted: the entire account, or only certain data, describing it precisely.

We will verify that the request comes from the data subject or their representative before carrying it out. If the email does not match the one registered on the account, we will ask for an official ID.

Independently of the request above, you can withdraw Ryvo's access to your Meta assets at any time on your own:

1. Go to Facebook Settings, Business tools section.
2. Locate the Ryvo app in the list.
3. Select Remove to revoke access.

Revoking access immediately stops the agent from operating on that account, but it does not by itself delete the data already stored in Ryvo. For that, you need to send the request described in section III.

If you spoke with an agent operated by a company that uses Ryvo, that company is the controller of your data and Ryvo acts solely as a data processor. Direct your request to that company.

If you do not know which company it is, write to us at team@ryvo.so with the phone number you spoke from and we will tell you who to contact. We can also forward your request to them.

Ryvo responds to every request within a maximum of 20 business days and, where applicable, carries it out within the following 15 business days, in accordance with the LFPDPPP. When finished, we send written confirmation to the email address the request was sent from.

We retain for longer, and solely for that purpose, the data that a legal or tax obligation requires us to keep, such as billing records. In those cases we will tell you what was retained and on what basis.