Terms of service

"Services"

The Ryvo platform as a whole, including the artificial intelligence voice agents, automation workflows, centralized CRM, dashboard, integrations and any related functionality.

"Voice Agent"

Conversational artificial intelligence system that places or receives phone calls on behalf of the Customer, using third-party voice synthesis technology.

"End User"

Any individual with whom the Voice Agent interacts on behalf of the Customer, including leads, prospects, the Customer's customers and any third party who receives or places a call processed by the Services.

"Customer Data"

Information, content and data that the Customer uploads, transfers or generates through the Services, including contact lists, scripts, configurations and CRM data.

"End User Data"

Information collected during the Voice Agent's interactions with End Users, including voice recordings, transcripts and identification data.

"Setup"

One-time payment for the initial implementation, configuration and integration of the Services for the Customer.

"Monthly Fee"

Recurring fee for active maintenance, monitoring, adjustments and support of the Services.

"Sub-processors"

Third-party technology providers used by Ryvo to deliver the Services, including ElevenLabs, n8n, Stripe and Telnyx/Twilio. The complete and current list is published in the Privacy Policy.

Under these Terms, Ryvo undertakes to provide the Customer with the communications automation and artificial intelligence Services described in the accepted commercial proposal, in accordance with the contracted package (Starter, Growth or Enterprise), and the Customer undertakes to pay the corresponding Setup and Monthly Fee under the terms and conditions set forth herein.

• Implementation: Configure the Voice Agent according to the specifications agreed during the onboarding process.
• Availability: Keep the Services available at a reasonable service level, without guaranteeing uninterrupted availability, given that the platform partially depends on third-party Sub-processors.
• Maintenance: Make periodic adjustments to the Voice Agent based on the analysis of real conversations, in order to improve its performance.
• Reports: Provide the Customer with a monthly conversation metrics report including call volume, contact rate, qualified leads and appointments booked.
• Support: Address the Customer's inquiries regarding the operation of the Services within a reasonable time, according to the support level of the contracted package.
• Confidentiality: Treat Customer Data with due confidentiality and not disclose it to third parties except in the cases provided for in these Terms or by order of a competent authority.

• Accurate information: Provide complete, up-to-date and accurate information during the onboarding process and throughout the term of the agreement.
• Lawful use: Use the Services exclusively for lawful purposes and in accordance with applicable Mexican law.
• Compliance with privacy notices: Have the corresponding privacy notices in place for its End Users, informing them that their conversations may be handled by an artificial intelligence agent and that their data will be processed in accordance with applicable regulations.
• Notice to End Users: Inform, or allow the Voice Agent to inform, End Users at the start of each conversation that they are interacting with an artificial intelligence system, in compliance with applicable regulations.
• Script content: Ensure that the content of the Voice Agent's script does not infringe third-party rights, is not false or misleading, and does not violate any legal provision.
• Timely payment: Pay the Setup and the Monthly Fees on the agreed dates.
• Cooperation: Provide the information and cooperation necessary for Ryvo to provide the Services adequately.

• Placing unsolicited calls (spam) or calls in breach of the Mexican Federal Telecommunications and Broadcasting Law or the Public Registry to Prevent Advertising (REPEP).
• Deceiving, defrauding or misleading End Users as to the identity or nature of the Voice Agent.
• Collecting or processing personal data of End Users without the consent required by the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).
• Using the Services for unlawful activities, including fraud, extortion, activities related to organized crime or any other conduct classified as a crime under Mexican law.
• Infringing third-party intellectual property rights through the content of the script or the materials provided to Ryvo.
• Attempting to breach the security of the platform, access other customers' data or reverse engineer the Services.
• Reselling, sublicensing or assigning the Services to third parties without Ryvo's prior written authorization.

Both parties undertake to keep confidential the information they receive from the other party in connection with the Services, including commercial, technical and strategic information. This obligation shall survive for a period of three (3) years after termination of the agreement.

Ryvo may disclose the Customer's confidential information only when: (i) it has the Customer's written authorization; (ii) it is required by a competent authority through a judicial or administrative order; or (iii) it is strictly necessary to provide the Services through the Sub-processors declared in these Terms and in the Privacy Policy.

The Customer accepts the use of such Sub-processors as a condition for the provision of the Services.

Ryvo reserves the right to modify these Terms at any time. Changes will be notified to the Customer by email and/or by notice in the dashboard at least 15 days before they take effect. Continued use of the Services after the effective date of the changes shall constitute acceptance of the new Terms.

These Terms are governed by and construed in accordance with the laws of the United Mexican States. For the resolution of any dispute arising from this agreement, the parties agree to submit to the jurisdiction of the competent courts of the city of Monterrey, Nuevo León, Mexico, expressly waiving any other jurisdiction to which they may be entitled by reason of their present or future domicile or for any other cause.