24/7 virtual
receptionist
The agent answers inbound calls when your team cannot: it resolves frequent questions from your knowledge base, takes a message and books a callback on your calendar. No call goes unanswered.
The problem
The office closes and the phone keeps ringing. Weekends, holidays and busy hours all end the same way: a missed call and a person who tries the next number on the list. Staffing a phone line around the clock is not an option for most teams.
The agent
Assign a Ryvo number, or forward your line to it outside business hours. The agent answers with your company's name, resolves prices, hours, location and services from your knowledge base, and says so when it does not know. If the caller needs a person, it takes name, number and reason, books a callback for the next business day and hands off when someone is available.
How it works
The full flow, from the trigger to the record in your CRM.
- 01
Create the agent and upload your knowledge base: prices, hours, services, policies.
- 02
Assign an inbound number, or forward your existing line when it goes unanswered or after hours.
- 03
The agent answers with your company's name and a greeting you wrote.
- 04
It resolves frequent questions from your material and says when the answer is not there.
- 05
When a person is needed, it takes name, phone and reason and books a callback on your team's calendar.
- 06
After the call, the message and the transcript reach your team through your CRM or a webhook.
Outcome
Every caller gets an answer, at any hour. Your team starts the day with the messages and callbacks already on the calendar.
What you get
- Inbound numbers and call forwarding
- Answers from your own knowledge base
- Message and callback captured with post-call extraction
- Hand-off to a person when the caller asks for one
Industries where it is used most
Related use cases
An agent rarely covers a single front. These run on the same knowledge base and the same CRM.
Lead qualification with BANT
The agent asks the questions that establish budget, authority, need and timeline before a lead reaches your sales team. Only the ones that pass get a rep's time, with the answers already on the record.
View detailsAppointment scheduling
The agent checks your team's calendar during the call and books the appointment on the spot, with no back-and-forth over messages. The lead gets a WhatsApp confirmation after the call.
View detailsPost-event and webinar follow-up
After a webinar or an event, the agent calls every attendee the same day to hear what they thought, answer questions and separate the ones ready for sales from the ones who need more time.
View detailsCreate your first agent
in minutes
Sign up with your email, describe your business and talk to your agent before you connect anything.